Returns & Exchanges

At PetDoors, we want you and your pet to love your new style, so we offer a 30-day window for returns or exchanges on all unworn fashion items with original tags attached. Simply ensure the product is free of pet hair and in its original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack the items in their original garment bags, ensuring no pet dander or hair is present, and include the provided packing slip.

• 3.
  Label and Ship

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Refund Processing

  Once our quality control team inspects the returned fashion pieces, your refund or exchange will be processed within 5-7 business days.